Terms of use

The present conditions of sale are concluded on the one hand by Finaway operating the site www.trackers-cam.com and, on the other hand, by any physical or legal person wishing to make a purchase via the site internet www.trackers-cam.com hereinafter referred to as "buyer".


Article 1. Object 

The present conditions of sale aim to define the contractual relationships between Finaway and the purchaser and the conditions applicable to any purchase you make through the website www.trackers-cam.com. The acquisition of a product through this site implies unreserved acceptance by the purchaser of these conditions of sale which the Buyer acknowledges having read prior to his order. Before any transaction, the buyer States firstly that the purchase of products on the site www.trackers-cam.com is without direct relationship with his professional activity and is limited to personal use and on the other hand have full legal capacity, allowing him to commit to the title of the present general conditions of sales.

The Finaway company reserves the possibility to modify at any time these terms of sale, to meet any new regulations or to improve the use of its site. As a result, the applicable conditions will be those in force at the date of the order by the buyer.


Section 2. Products 

The products offered are those appearing on the site www.trackers-cam.com of the Finaway company, within the limit of stocks available. The Finaway company reserves the right to modify at any time the assortment of products. Each product is presented on the website in the form of a document containing its main technical features. Photographs are the most faithful possible but not binding on the seller. The sale of the products presented on the site www.trackers-cam.com is intended for all residents buyers in countries that allow the entry into their territory of these products fully.


Article 3. Rates 

Prices on listings internet catalog and are prices in Euros (€) duty-free. The Finaway company reserves the right to change its prices at any time, provided, however, that the price appearing in the catalogue the day of the order will be the one applicable to the buyer. The prices do not include costs of delivery, invoicees in supplement of the price of the products purchased according to the total amount of the order. In metropolitan France, a package of participation in shipping costs will be charged to the buyer of a $ 6.90 ht.


Article 4. Order and terms of payment 

Before ordering, the buyer must create an account on the site www.trackers-cam.com. The topic of creating account is accessed directly from the menu bar side. Each visit, the buyer, if he wishes to order or view their account (State of orders, profile...), must identify themselves using this information. The company Finaway offers the buyer of its products in several steps, with 1 payment option to order:


-Payment by credit card: the buyer selects the products he wishes to order in the "basket", if necessary modify (quantities, references...), check the delivery address or fills in a new. Then, the shipping cost is calculated and submitted to the buyer, as well as the name of the carrier.

The confirmation of an order is acceptance of these terms of sale, recognition of to have perfect knowledge and the waiver of its own conditions of purchase. All of the data supplied and recorded confirmation shall be evidence of the transaction. If the buyer has an e-mail address and it has briefed him on his order, the Finaway company will provide e-mail confirmation of registration of the order.

If the buyer wishes to contact the company Finaway he can do either by email at the following address: contact@trackers-cam.com


Section 5. Reservation of ownership 

Society Finaway retains full ownership products sold until the perfect collection of the price, in principal, including fees and taxes.


Section 6. Withdrawal 

Under article L121-20 of the consumer Code, the buyer has a period of two working days from the delivery of their order to exercise his right of withdrawal to return the product to the seller for Exchange or refund without penalty, except for the expenses of return.


Section 7. Delivery 

Deliveries are made to the address indicated on the order form which may not be in the agreed geographical area. Orders are made by DHL Express, a delivery service with tracking, delivery against signature. Delivery times are given for information only; If these exceed 30 days from the order date, the contract of sale may be cancelled and refunded the buyer. The Finaway company may provide the buyer the parcel tracking number by e-mail. The buyer is delivered to his home by the transport company. In the absence of the buyer, he will receive a notice of the transport company, allowing him to withdraw the products ordered in the nearest DHL Center, during a period of time indicated by the transport company. The risks associated with transport are the responsibility of the purchaser as soon as the items leave the premises of the company Finaway. The buyer is responsible for checking in the presence of the officer of the carrier, the State of the packing of the goods and content delivery. In the event of damage during transport, any protest must be made with the carrier within three days from the delivery.


Section 8. Return

Product not corresponding to the description:
If a client receives a package does not match its description, it is invited to contact our technical support by e-mail for a request for Exchange or refund by having it on the following email address: contact@trackers-cam.com.
The customer must make a full description of the problem and attach photos for the good treatment of the case.

In case a return is requested:
    -The customer must return the product in the same way that he took delivery of it
    -The return must be made to our Center back only by a private carrier, DHL, to the following address: name: Zhao Zong Cai, A160, Huitong Security Market, HuaQiangBei, Shenzhen city, China, Postal code: 518028.
    -The cost of the return is under the responsibility of the customer
    -The customer is asked to pass the reference parcel tracking number to the customer service

After confirmation of the return of the product by the customer and the validation of our technical team, the Exchange or refund by having will take place. In the case of a refund by having only the cost of the product will be refunded. The cost of the basic shipment will not be refunded.

Defective product:
Our customers have a period of two days on the date of receipt of the order to notify us of a problem on a product. Ordering determined defective by the manufacturer will be a repair or a full replacement.

Wrong command:
The customer is responsible for checking the compliance of the package at the reception of the latter. If the package did not meet his request, the customer has a delay of two working days for re-ship us the package. A replacement product or a valid voucher on our online store will be available within seven working days after receipt of the return package.

Color error:
If the color of the product received is not as ordered, please contact our customer service department to put in place the procedure of return and exchange of the product concerned. A replacement of the product will take place after receipt in our Center back of the package.

Article 9. Warranty 

All the products provided by the company Finaway benefit from the legal guarantee provided for by articles 1641 and following of the civil Code. Noncompliance of a market product, it may be returned to the company Finaway who win it back, Exchange it, or refund. All complaints, requests for Exchange or refund must be made by private carrier DHL at the following address: Zhao Zong Cai, A160, Huitong Security Market, HuaQiangBei, Shenzhen city, China 518028 within a period of two days after delivery.

Section 10. Settlement of disputes 

These terms of sale at a distance are subject to the law of Hong Kong. For any disputes or litigation, the competent court will be that of Hong Kong 

Article 11. Responsibility 

The Finaway society in the process of distance selling, is held by an obligation of means. Its responsibility cannot be held responsible for damage resulting from the use of Internet network such as loss of data, intrusion, virus, rupture of the service, or other involuntary problems.


Section 12. Intellectual property 

All elements of the www.trackers-cam.com site are and remain the intellectual and exclusive property of the company Finaway. No one is allowed to reproduce, exploit, or use in any capacity whatsoever, even partially, elements of the site, be they in the form of photo, logo, Visual or text.


Section 13. Personal data

The Finaway company is committed to the privacy of the information provided by the buyer, it would be obliged to provide for the use of certain services. All information is subject to the provisions of the law No. 78-17 of January 6, 1978. As such, the user has a right of access, modification and deletion of information. It can make the request at any time by email at the following address: contact@trackers-cam.com